Technical Support Officer | British Counci

Technical Support Officer | British Council

Technical Support Officer | British Council. I am going to discuss a job circular offered by the British Council. Currently, the British Council is looking for a Technical Support Officer to make sure the well-organized delivery of Exams in Dhaka, Bangladesh. The Technical Support Officer has to ensure that venues are properly supplied with the necessary materials to continue the test day to QCA standards and that systems are in place to ensure the confidential and non-confidential materials reach and return from the venue.

If you are selected for the post, you will be the point of contact for Venues Supervisors on the day. In fact, you will have to work test days and you have to provide support for the management team. For this support, you have to familiar with suitable internal systems and technology. One most important thing is that the test days will involve a weekend, so you have to work on the weekend as part of the contracted hours. To know more about this post you must read the article of Technical Support Officer | British Council carefully.

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Vacancy Description:Technical Support Officer, Bangladesh, Dhaka, Indefinite Contract, Band 4, Application deadline – 26 October 2019

Technical Support Officer | British Council

Now, I am going to discuss the role and responsibilities of the position. Most importantly you have to provide the technical support which could be for B2B customers with IELTS or Aptis, Schools using SRS, or B2C customers trying to make on-line payments, or venue staff using BOSS, or Exams Boards, and you have to receives and responds to inquiries from B2B and B2C customers or via Customer Services relating to system use and exploitation – Aptis / ORS / ORS2 & CDIELTS / BOSS, etc. Additionally, you may be an exact point of reference on queries relating to a part of selected expertise, and you must have to build up good operational relationships with B2B and B2C clients as appropriate. Moreover, there are some responsibilities that you have to do. You must have to recognize threats in delivery of tests services connected to systems and technical support as well as ensuring the Child Protection Action Plan and Policy. The tasks and coordinates must be on time, the time is limited for completing the activities in order to make sure well-organized delivery of services.

APPLY HERE

Technical Support Officer | British Council

Some skills and experiences are required for the post. First of all, you must have graduation in any subject. Then you must have a minimum one year of experience in a similar role, and experience working in a busy operational environment. However, you must have the ability to ensure compliance, risk and security standards. your skills are monitored and maintained. Your ability to work in a way that promotes the safety and wellbeing of children. If you want to know more about it. You must visit the official page of British Council where you will get the circular.

Benefits:

• Monthly salary BDT 46,809 (Consolidated)
• Transport allowance of BDT 9,000 per month plus other benefits according to the organization’s policy
• Professional development opportunities
• Experience of working in an international organisation includes good work-life balance and flexible working hours

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